Coronavirus (COVID-19) continues to impact many travellers around the world. Before you buy, read the travel alerts and check travel advice and restrictions for your destination(s) as these may impact cover, or your ability to travel.
Medical, hospital and ambulance costs incurred overseas following a sudden illness or serious injury. Emergency dental – expenses required to relieve sudden and acute pain to healthy, natural teeth following an infection or broken tooth. Sub-limits apply.
When agreed by us, medical evacuation to the nearest appropriate medical facility or repatriation home.
Additional expenses you incur following the death, sudden illness or serious injury of you or a member of your travelling party or where your travel is disrupted or delayed due to severe weather or accident.
Unforeseen cancellation of prepaid travel and accommodation arrangements.
24 hr help with medical problems, locating medical facilities, embassies and communication home.
Payment if you cannot return to your usual full-time permanent employment or full-time business following your accidental injury.
A $50 per day allowance for incidental expenses such as television hire, magazines, food, when you are hospitalised overseas for more than 48 continuous hours.
A $50 per day allowance for meals delivered to your overseas hotel room or cruise cabin if you’re confined for more than 48 hours for medical reasons.
Meal and accommodation expenses due to lengthy delay of your scheduled transport. Sub limits apply.
Transport costs to resume your travel if you had to return home early due to the hospitalisation or death of a close relative.
If your trip is interrupted and you are unable to arrive at a one-off performance or function, tour or cruise on time we will reimburse you for using equivalent transport to arrive on time.
A benefit that is payable to your estate if you die within 12 months of an injury that occurred during your trip.
Cover if you suffer an injury resulting in your permanent total loss of sight in one or both eyes or the permanent total loss of use of one or more limbs (excluding dependants).
Injury to other people or damage to their property.
Loss or damage caused by theft, accidental damage or permanent loss of your possessions.
Theft, accidental damage or permanent loss or if your luggage is delayed.
Cover for the rental vehicle insurance excess you are required to pay.
Documentation fees you incur overseas for a replacement passport.
24 hr help with medical problems, locating medical facilities, embassies and communication home.
Cover for certain illnesses/injuries you already have.
Increased cover for nominated individual items
Cover for lift passes, equipment hire and ski school costs if sick or injured.
Medical, hospital and ambulance costs incurred overseas following a sudden illness or serious injury. Emergency dental – expenses required to relieve sudden and acute pain to healthy, natural teeth following an infection or broken tooth. Sub-limits apply.
When agreed by us, medical evacuation to the nearest appropriate medical facility or repatriation home.
Additional expenses you incur following the death, sudden illness or serious injury of you or a member of your travelling party or where your travel is disrupted or delayed due to severe weather or accident.
Loss or damage caused by theft, accidental damage or permanent loss of your possessions.
Theft, accidental damage or permanent loss or if your luggage is delayed.
Meal and accommodation expenses due to lengthy delay of your scheduled transport. Sub limits apply.
24 hr help with medical problems, locating medical facilities, embassies and communication home.
A benefit that is payable to your estate if you die within 12 months of an injury that occurred during your trip.
Documentation fees you incur overseas for a replacement passport.
Unforeseen cancellation of prepaid travel and accommodation arrangements.
Cover for certain illnesses/injuries you already have.
Increased cover for nominated individual items
When agreed by us, medical evacuation to the nearest appropriate medical facility or repatriation home.
Additional expenses you incur following the death, sudden illness or serious injury of you or a member of your travelling party or where your travel is disrupted or delayed due to severe weather or accident.
Unforeseen cancellation of prepaid travel and accommodation arrangements.
Meal and accommodation expenses due to lengthy delay of your scheduled transport. Sub limits apply.
Loss or damage caused by theft, accidental damage or permanent loss of your possessions.
Theft, accidental damage or permanent loss or if your luggage is delayed.
Cover for the rental vehicle insurance excess you are required to pay.
24 hr help with medical problems, locating medical facilities, embassies and communication home.
A benefit that is payable to your estate if you die within 12 months of an injury that occurred during your trip.
Injury to other people or damage to their property.
Cover for certain illnesses/injuries you already have.
Cover for lift passes, equipment hire and ski school costs if sick or injured.
Increased cover for nominated individual items
You can pay an extra premium to increase your cover to up to $4,000 per individual nominated item ($10,000 for all nominated items).
Wherever you are in the world, if you have an emergency, call for Emergency Assistance 24 hours a day on Phone: +61 2 9234 3170 or +61 2 8256 1570
or within Australia 1300 555 019.
You can even call reverse charges via the local operator and we will pick up the call cost. Not a worry in the world!
Click here for details on how to lodge a travel insurance claim.
*Plans with option to change excess are Comprehensive, Essentials and Annual Multi Trip Plans. An additional excess applies to claims related to specified medical conditions, which cannot be removed.
If you have an emergency, you can call for emergency assistance at any time. Just dial either of the following two numbers 24 hours a day and nib International Assistance will help:
+61 3 8523 2800 or 1300 555 019 within Australia.
We even accept reverse call charges via the local operator, so you don’t have to worry.
If you return to your home in Australia before the trip return date shown on your Certificate of Insurance, that’s when your cover ends. If you resume travelling, you must buy a new policy. No refund will be available for any unused days on the original policy.
If you aren’t satisfied with your policy purchase for any reason, you have a 21 day cooling-off period. This means you can cancel your policy within the first 21 days of purchase and receive a full refund, provided you haven’t started your journey and you’re not making any claims nor exercising any other right under the policy.
If you request to cancel outside the cooling-off period, we may, at our discretion, refund that part of your premium paid for the unused period of insurance.
If you pay for your travel insurance online or over the phone by credit card before you depart on your trip, we’ll send you an immediate confirmation and Certificate of Insurance so you’re covered straight away. If you buy your policy after you have started travelling, policies are subject to a 72 hour waiting period.
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